Privacy policy
This Privacy Policy describes how RAFIBAGOAL ("Site", "we", "us", "our" or "ours") collects, uses, stores and shares your personal data when you visit or use our website www.rafibagoal.com, make a purchase, use our services or contact us.
For the purposes of this Privacy Policy, "you" and "your" refer to any person who uses our website or services, including customers, website visitors and other individuals whose personal data may be collected through the use of our services.
Please read this Privacy Policy carefully. By using our website, your personal data may be processed in accordance with the purposes and conditions described in this policy and with applicable data protection legislation.
Data Controller
The website www.rafibagoal.com is operated by:
Flávia de Barros Gomes Cavadas Alves
VAT Number: PT243784155
Email: info@rafibagoal.com
RAFIBAGOAL is committed to protecting the privacy of its customers and visitors and to processing personal data responsibly, transparently and securely, in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, our services, the technologies we use, or for legal, regulatory or operational reasons.
Whenever this policy is updated, the revised version will be made available on our website and the relevant update date will be indicated.
We recommend that you review this page periodically to remain informed about how we process your personal data.
How We Collect and Use Your Personal Data
To provide our products and services, we collect personal data in different ways, depending on how you interact with us.
We may use the personal data we collect to process and deliver orders, process payments, provide customer support, communicate with you, manage our business relationship, improve our website and services, provide relevant content, comply with legal obligations and protect our business against fraud or misuse.
The type of personal data collected and the way in which it is used depend on your interaction with our website and the services you use.
Personal Data We Collect Directly from You
The information you provide directly through our website or when contacting RAFIBAGOAL may include:
- Identification data, such as first and last name.
- Contact details, such as email address, telephone number and address.
- Billing and delivery information.
- Information relating to your orders and purchases.
- Information relating to returns or customer support requests.
- Information you choose to provide when contacting us.
- Content of reviews you publish about our products.
- Other information you voluntarily choose to provide through our website.
Some features of our website may require you to provide certain personal data. You may choose not to provide this information, but doing so may prevent us from providing certain products, services or features.
Order-Related Data
When you make a purchase, we collect and process the information necessary to process your order.
This information may include your name, email address, telephone number, billing address, delivery address, products purchased, order value, delivery-related information and other information necessary to complete the transaction.
We use this information to process payments, prepare and deliver your order, send confirmations and updates, provide customer support and manage any returns or other matters relating to your purchase.
Payment Data
Payments made through our website are processed by third-party payment service providers.
We may offer payments by card and PayPal, among other payment methods that may be available on the website.
The information required to process your payment is handled by the relevant payment service provider. RAFIBAGOAL does not store your full payment card details.
These providers may process your data in accordance with their own privacy policies and terms of use.
Data Collected Automatically
When you visit our website, certain information may be collected automatically.
This information may include your IP address, device type, operating system, browser type, language, internet connection information, pages visited, products viewed, time spent on the website and other information relating to your interaction with the Site.
This data is collected through cookies and similar technologies and may be used to ensure the operation of the website, improve the user experience, analyse the use of the Site and, where applicable, support marketing activities.
Data Obtained from Third Parties
We may receive certain personal data from third parties that provide services to us or help us operate our business.
These third parties may include Shopify, payment service providers, shipping companies, technology service providers, analytics platforms, marketing service providers and other partners who help us provide our services.
Data received from third parties will be processed in accordance with this Privacy Policy and applicable legislation.
How We Use Your Personal Data
We may use the personal data collected for the following purposes:
Providing Products and Services
We use your personal data to process payments, prepare and deliver orders, send notifications relating to purchases, manage returns and provide customer support.
Managing Customer Relationships
We use your data to respond to your questions, provide assistance, resolve order-related issues and maintain our business relationship with you.
Marketing and Advertising
Where permitted by applicable law and in accordance with your preferences, we may use your personal data to send promotional communications about RAFIBAGOAL, including new products, collections, launches, campaigns and other news.
We may also use certain information to display content or advertising that we consider relevant to your interests, where permitted and where the necessary consent has been obtained.
Security and Fraud Prevention
We may use your personal data to detect, investigate and prevent fraudulent, illegal or unauthorised activities, as well as to protect our website, our customers and our rights.
Improving Our Website and Services
We may use information relating to the use of our website to understand how visitors interact with the Site, identify issues, improve navigation and develop our products and services.
Compliance with Legal Obligations
We may process and retain certain personal data to comply with legal, tax, accounting or other obligations to which we are subject.
Legal Bases for Processing
Depending on the purpose, the processing of your personal data may be based on one or more of the following legal bases:
- Performance of a contract, particularly when your data is required to process and deliver an order.
- Compliance with legal obligations to which we are subject.
- RAFIBAGOAL's legitimate interests, provided that your fundamental rights and interests do not override those interests.
- Consent, where consent is required for a particular purpose.
Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies used by Shopify to operate our online store, you can consult Shopify's Cookie Policy at https://www.shopify.com/legal/cookies.
We may also allow third parties and service providers to use Cookies on our Site to better tailor their services, products and advertising on our website and on other websites.
Most browsers automatically accept Cookies by default, but you can choose to configure your browser to delete or reject Cookies through your browser settings.
Please note that deleting or blocking certain Cookies may negatively affect your experience and may cause some features of our website to function incorrectly or become unavailable.
In addition, blocking Cookies may not completely prevent certain information from being shared with third parties, including advertising partners.
Shopify
Our online store is powered by Shopify.
Shopify provides the technology infrastructure required to operate our online store, process orders and enable certain features related to the use of the website.
As part of providing these services, Shopify may process certain personal data relating to your use of our store and your purchases.
Sharing of Personal Data
We may share your personal data with third parties when necessary to provide our services, process your orders, comply with legal obligations or protect our rights.
The third parties with whom we may share data include:
- Shopify, as the provider of our online store platform.
- Payment service providers, including PayPal and card payment processors.
- Shipping and delivery companies responsible for delivering orders.
- Technology and hosting service providers.
- Customer support service providers.
- Analytics and statistics service providers.
- Marketing and advertising service providers, where applicable.
- Other suppliers providing services necessary for the operation of our business.
These third parties should only process personal data to the extent necessary to provide the contracted services or comply with their legal obligations.
We may also share personal data when required by law, by a competent authority, or when necessary to prevent fraud, protect our rights or defend RAFIBAGOAL, our customers or third parties.
Instagram and Facebook
RAFIBAGOAL uses Instagram and Facebook to communicate with customers, promote products and share content related to the brand.
Our website may include features, content or links relating to these platforms.
When you interact with features provided by these platforms, certain information may be collected directly by their respective operators.
Your use of Instagram and Facebook is subject to the privacy policies and terms established by their respective operators.
Reviews and User-Generated Content
Our website may allow customers to post reviews about products they have purchased.
When you post a review, the content you choose to make available may become public and accessible to other visitors to the website.
We recommend that you do not include unnecessary personal information in the content of your review.
RAFIBAGOAL does not control how third parties may use information that has been voluntarily made available in a public area of the website.
Third-Party Websites and Links
Our website may contain links to websites, platforms or services operated by third parties.
These websites are not controlled by RAFIBAGOAL and may have privacy policies and practices that differ from ours.
We are not responsible for the content, security or privacy practices of third-party websites. We recommend that you review their respective privacy policies before providing any personal data.
Children's Data
Our website is not specifically intended for children and we do not knowingly seek to collect personal data from children.
If you become aware that we have been provided with a child's personal data improperly, please contact us at info@rafibagoal.com so that we can review the situation and, where applicable, delete such data.
Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data against loss, destruction, misuse, unauthorised access, alteration or disclosure.
Despite the measures implemented, no data storage or transmission system can guarantee absolute security. Therefore, we cannot guarantee that your data will always be completely protected against all risks.
We also recommend that you keep your devices and accounts secure and do not share confidential information through unsecured channels.
Retention of Your Personal Data
The period for which we retain your personal data depends on the purpose for which it was collected.
We retain data for as long as necessary to provide our services, manage our relationship with you, comply with legal, tax and accounting obligations, resolve potential disputes and protect our rights.
When personal data is no longer necessary, it will be deleted or anonymised in accordance with applicable procedures.
Your Rights
Under applicable data protection legislation, you may have the following rights in relation to your personal data:
- Right of access to the personal data we hold about you.
- Right to request the correction of inaccurate or incomplete data.
- Right to request the deletion of your personal data, where legally permitted.
- Right to request restriction of the processing of your data.
- Right to object to certain processing of your personal data.
- Right to data portability, where applicable.
- Right to withdraw your consent where processing is based on consent.
These rights are not absolute and there may be situations where certain legal obligations prevent us from complying with a request immediately.
To exercise any of these rights, please contact us at info@rafibagoal.com.
We may request additional information to verify your identity before processing your request.
Communication Preferences
If you choose to receive promotional communications from RAFIBAGOAL, we may send you emails relating to new products, collections, launches, campaigns, events and other news.
You may unsubscribe from these communications at any time by using the unsubscribe option included in our emails or by contacting us directly.
Even if you choose not to receive marketing communications, we may continue to send you necessary communications relating to your orders, payments, returns or other services you have requested.
International Data Transfers
Some of the service providers we use may process or store personal data outside the European Economic Area.
Where your personal data is transferred to countries outside the European Economic Area, we will seek to ensure that such transfers are carried out in accordance with applicable legislation and that appropriate safeguards are implemented to protect your personal data.
Complaints
If you have any questions, concerns or complaints regarding how we process your personal data, please contact us first at info@rafibagoal.com.
If you believe that your data protection rights have not been respected, you may also lodge a complaint with the competent data protection supervisory authority.
Contact
If you have any questions about this Privacy Policy, how we process your personal data, or if you wish to exercise any of your rights, please contact us at:
info@rafibagoal.com
Last updated: 28/08/2026