Shipping policy

Order Production and Preparation

All RAFIBAGOAL products are handcrafted in Portugal.

For this reason, we may not always have every piece available in stock. When an item is not available, it will be specially made for your order.

Production times may vary depending on the item and the number of orders currently being processed. During periods of higher sales volume, production may take longer than usual.

In some cases, an order may take up to 30 days to be produced and dispatched.

Once your order is ready, it will be handed over to the shipping carrier and, when available, you will receive the information needed to track your shipment.

Delivery Times

The delivery times below are estimated and begin once the order has been dispatched:

Portugal and Spain: 1 to 6 business days
Portuguese Islands: 1 to 10 business days
Europe: 6 to 12 business days

The total order timeframe should take into account both the time required to produce the item and the shipping time.

Delivery times are estimates and may vary due to factors beyond our control, including carrier delays, periods of high order volume, public holidays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated according to the destination country and displayed during the checkout process.

Shipping costs may vary depending on the destination and may be changed by RAFIBAGOAL.

We offer free shipping on orders over €90 to mainland Portugal.

Orders Outside the European Union

Orders shipped to countries outside the European Union may be subject to customs fees, taxes, import duties, or other charges imposed by the authorities of the destination country.

Any such costs are the responsibility of the customer.

RAFIBAGOAL has no control over these charges and cannot predict their amount, as they depend on the legislation and procedures applicable in the destination country.

All RAFIBAGOAL products are shipped from Portugal, a Member State of the European Union.

Periods of High Order Volume

During periods of higher sales volume, such as Christmas, collection launches, or other special campaigns, production and delivery times may be longer than usual.

We recommend taking into consideration the time required for the handcrafted production of each piece before placing your order.

We will always do our best to prepare and dispatch orders within the estimated timeframe, but we cannot guarantee specific delivery dates when delays are caused by production, shipping carriers, or other circumstances beyond our reasonable control.

Delivery Address

It is the customer's responsibility to provide a complete and accurate delivery address when placing an order.

RAFIBAGOAL is not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

If an order is returned to RAFIBAGOAL due to an incorrect address, the absence of the recipient, or the inability to deliver the order for reasons attributable to the customer, additional shipping costs may apply for the order to be dispatched again.

Damaged or Lost Orders

Please inspect your order as soon as you receive it.

If the package shows visible signs of damage or the item has been damaged during transit, please contact us as soon as possible at info@rafibagoal.com, providing your order number and, whenever possible, photographs of the package and the item.

In the event that an order is lost during transit, we will contact the shipping carrier to investigate the situation and seek an appropriate solution, in accordance with applicable law.

Contact

If you have any questions regarding the shipping of your order, please contact us at:

info@rafibagoal.com